FAQ

Frequently asked questions.

Getting started

How long does it take to set up?

About a day. Most merchants are selling within an hour.

Do I need to register my business first?

No. You can start selling immediately and register through Koda later.

Do I need a website or design skills?

No. Describe your business and Koda builds a storefront and brand kit around it.

Payments & account

Is Koda a bank?

No. Koda is a fintech. Your account is a real NUBAN held at a CBN-licensed partner bank (Wema, Providus, or Anchor).

Whose name is the account in?

Your business's name once registered, or your personal trading name until then.

How do I get paid?

Card, bank transfer (NIP), USSD, and mobile money — all paid directly into your Koda account.

How do I read my statement?

Every payment is tied to an order, customer, and channel, sourced from the account ledger — not a recomputed number.

KYC

Why does Koda need my BVN or NIN?

It's how your identity is verified before a real bank account can be opened in your name, in line with CBN requirements.

Is my identity information safe?

BVN and NIN are processed by licensed KYC partners (NIBSS, VerifyMe) and masked everywhere in the Koda interface.

What happens if I skip identity verification?

You can still explore Koda, but money features stay locked — verification is what unlocks the account and payments.

Fees

What are the payment processing fees?

Standard Nigerian processing fees apply (typically around 1.5%). See the Pricing page for full detail.

Is there a monthly fee to use Koda?

The core plan is free to start; paid plans add AI credit packs and extra tooling. See Pricing.

Do I need to pay VAT?

Small businesses below the threshold are not required to file VAT. Koda's Tax module will tell you when you cross it — informational only, not tax advice.

Still have questions?

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